360 Treasury Systems AG (360T AG) is an independent and globally-established trading venue with more than 250 employees and more than 50 different nationalities worldwide. As Deutsche Börse Group’s FX unit, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. We stand for innovation in the FX market. We are a dynamic company full of motivation, enthusiasm and an optimistic attitude. Our team consists of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward. Are you ready to join our team?
WORKING STUDENT TECHNICAL CLIENT SERVICES (m/f/d)
360T • Frankfurt am Main
360T – passion for excellence
Frankfurt am Main
- Be the first point of contact for clients with technical issues or generic questions of a technical nature
- Record client issues and log the details in a ticketing system
- Prioritize important issues and pass on to the relevant technical teams
- Offer clients a standard solution to entry-level technical issues where possible, or pass the case onto the relevant team to further investigate
- Share with senior members of the team any risks that you might observe such that the relevant individual or team can take over the issue
- Take phone calls when other team members are busy and represent the TCAS team in a positive and professional manner
- Where any doubt or uncertainty exists, quickly escalate issues to senior team members
- Knowledge Management: Formal documents to be prepared to a professional standard
- Complex or difficult concepts, e.g. IT specs, to be explained in clear, succinct and effective terms.
- Presentations to follow “current” market branding requirements and formats
- Documents to be retained / filed for future reference
- Knowledge and insights to be proactively shared with colleagues (especially juniors)
- Own knowledge to be updated through continuous professional development.
- Student of a computer-related, scientific or mathematical discipline (e.g. Computer Science, Engineering, Mathematics, Economics, Physics or similar)
- Demonstrable interest in any financial markets (any knowledge of Foreign Exchange and Money Markets) is highly desirable
- Demonstrable interest in any IT discipline (although not essential, any IT skills would be highly desirable
- Analytical thinker with a creative approach to problem solving
- Good communication skills
- Able to remain calm when under uncertain of what to do and know who to ask for assistance
- Work with integrity and be reliable
- Self-reliable and proactive
- Good team worker
- Good verbal and written language skills in both English and German (at least B2), other language skills are a plus
- Bachelor / Master Thesis in consultation with the team
- Possibility for a permanent employment after successful graduation
- Performance appraisals on a regular base
- 360T Academy
- Frankfurt office located directly in the city center
- Social gatherings
Strong Value System
For us actual company values are more than nice sounding buzzwords - its represents what leads our actions and what behaviors and skills we value in fellow employees. That means: Team spirit, intellectual discipline, working attitude, ownership, communication, willingness, ability, accountability, fun at work.
We offer you a clear path to excellence. At 360T we want to grow with your employees. The focus is to develop talent, increase creativity, to learn, to actively work on one’s strengths and weaknesses. Therefore continuous enhancement of personal skills and technical know-how are so important to us.
We enjoy the fact that people are different. We love diversity and live it. How? With more than 50 Nationalities, 26 Locations and 11 Religions. How will you add to these numbers?
Globalized, Virtual Structure
Within our open door policy and flat hierarchy organization there is no space for politics. We have a virtual management team, decentralized decision making responsibility and above all an entrepreneurial spirit within the entire company.
We trust each other and want to build long lasting relationships. That's why we make figures, performance, company status and future plans transparent to our employees.
True GLOCAL Company
We are proud to be a central global trading system, with local sales and account management and a global coverage for customers.