TECHNICAL SERVICES ANALYST (ALL GENDERS)

360T • Singapore

360T – passion for excellence

360 Treasury Systems AG (360T AG) is an independent and globally-established trading venue with more than 250 employees and more than 50 different nationalities worldwide. As Deutsche Börse Group’s FX unit, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. We stand for innovation in the FX market. We are a dynamic company full of motivation, enthusiasm and an optimistic attitude. Our team consists of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward. Are you ready to join our team?

We are looking for a young, driven, dynamic, and passionate performer to be part of our Client Service Team based in Singapore. We are looking for someone that offers professional Technical services to our valued clients cross Asia pacific region. We believe in enriching and empowering young graduates with excellent training and development opportunities that allow you to grow, excel and perform within the organization.

Your responsibilities

  • Act as a first point of contact for clients for Technical issues Investigate and manage trade inconsistencies and timeouts.

  • Ensures smooth operations through proactive monitoring of our product systems in Germany and Singapore.

  • Engage actively with our clients by promptly responding to all technical issues that arises during the day.

  • Actively monitor our production system particularly trading solutions that are integrated to our client system.

  • Provide prompt response to issues and to communicate close with client on enhancement to system to keep up with new version releases and new trading technologies.

  • Provide on-site support of applications for clients at their premise. Individuals will need to be competent in PC setup and configuration as well as network troubleshooting.

Your profile

  • Excellent communication skills in English and fluent in Mandarin

  • Ability to converse in Japanese will be an added advantage

  • Good business writing skills

  • Good presentation skills

  • Excellent computer skills in Microsoft excel, Microsoft word, and Microsoft exchange

  • Proven client/ customer service skills supporting clients via multiple channels is preferable but not mandatory

  • International studying or internship experience is preferable but not mandatory

  • Good problem solving skills

  • A good team player with potential leadership skills

  • Knowledge on Programming skills (Java/Python)

  • One to two years’ working experience in the relevant industry is preferred but not mandatory. Fresh graduates are welcome to apply.

Relevant Disciplines:

Degree in Business & Computer Engineering, Computer Engineering, Computer Engineering & Economics, Computer Science, Computer Science & Economics.

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore. If your background and qualifications meet these specifications, please forward your application including your salary expectation, earliest starting date.

How would our team describe 360T?
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Gyaneswar Ramkorun, Client Services Manager

Strong Value System

For us actual company values are more than nice sounding buzzwords - its represents what leads our actions and what behaviors and skills we value in fellow employees. That means: Team spirit, intellectual discipline, working attitude, ownership, communication, willingness, ability, accountability, fun at work.

Career Concept

We offer you a clear path to excellence. At 360T we want to grow with your employees. The focus is to develop talent, increase creativity, to learn, to actively work on one’s strengths and weaknesses. Therefore continuous enhancement of personal skills and technical know-how are so important to us.

Diversity

We enjoy the fact that people are different. We love diversity and live it. How? With more than 50 Nationalities, 26 Locations and 11 Religions. How will you add to these numbers?

Globalized, Virtual Structure

Within our open door policy and flat hierarchy organization there is no space for politics. We have a virtual management team, decentralized decision making responsibility and above all an entrepreneurial spirit within the entire company.

Transparency

We trust each other and want to build long lasting relationships. That's why we make figures, performance, company status and future plans transparent to our employees.

True GLOCAL Company

We are proud to be a central global trading system, with local sales and account management and a global coverage for customers.

Contacts

360T Asia Pacific Pte Ltd - Human Resources

Send email

+65 6597 1770

9 Raffles Place #56-01
048619 Singapore Republic Plaza Tower 1

Lily  Yuan

Lily Yuan

HR Manager

Send email

+49-69-900289-454

Grüneburgweg 16-18
60322 Frankfurt am Main

ARE YOU READY TO BRING TECHNOLOGY TO LIFE?

Join the team!