360 Treasury Systems AG (360T AG) is an independent and globally-established trading venue with more than 250 employees and more than 50 different nationalities worldwide. As Deutsche Börse Group’s FX unit, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. We stand for innovation in the FX market. We are a dynamic company full of motivation, enthusiasm and an optimistic attitude. Our team consists of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward. Are you ready to join our team?
TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (m/f/d)
360T • Frankfurt am Main
360T – passion for excellence
How would our team describe 360T?
Join Us! Join a global, forward thinking fintech company - 360T!
Frankfurt am Main
Your responsibilities
You will be part of the Technical Client Advisory Services Team and directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you work in an international global team and support (first and second level support) customers during their lifecycle as a client of 360T. You face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and get the opportunity to grow.
- Provide excellent service for existing and new customers
- Build and maintain relationships with key people of clients
- Resolve technical problems or business workflow issues during initial client communication
- Assist clients identify issues with underlying hardware infrastructure
- Assist with identification of software bugs and work with internal teams to manage through to resolution
- Effectively manage the escalation process for any incidents that cannot be resolved immediately
- Investigate and manage trading problems
- Perform regression testing of full range of products and features on our platform
- Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software
- Maintain and share up-to-date knowledge about company products and services
Your profile
- Minimum bachelor's degree within a related field, university degree or equivalent, Computing based discipline is preferred, other degree subjects will be considered depending on experience
- Minimum 2 years’ equivalent experience
- Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
- Working experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Excellent sense of customer service (detail- and service-oriented)
- Good organizational skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Language skills required: Very good level of verbal and written English and German
Our offer
- Clear career concept
- Performance appraisals on a regular base
- 360T Academy
- Frankfurt office located directly in the city center
- Social gatherings
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Strong Value System
For us actual company values are more than nice sounding buzzwords - its represents what leads our actions and what behaviors and skills we value in fellow employees. That means: Team spirit, intellectual discipline, working attitude, ownership, communication, willingness, ability, accountability, fun at work.
Career Concept
We offer you a clear path to excellence. At 360T we want to grow with your employees. The focus is to develop talent, increase creativity, to learn, to actively work on one’s strengths and weaknesses. Therefore continuous enhancement of personal skills and technical know-how are so important to us.
Diversity
We enjoy the fact that people are different. We love diversity and live it. How? With more than 50 Nationalities, 26 Locations and 11 Religions. How will you add to these numbers?
Globalized, Virtual Structure
Within our open door policy and flat hierarchy organization there is no space for politics. We have a virtual management team, decentralized decision making responsibility and above all an entrepreneurial spirit within the entire company.
Transparency
We trust each other and want to build long lasting relationships. That's why we make figures, performance, company status and future plans transparent to our employees.
True GLOCAL Company
We are proud to be a central global trading system, with local sales and account management and a global coverage for customers.
