BUSINESS CLIENT SERVICES MANAGER - GERMAN SPEAKING (m/f/d)

360T • Frankfurt am Main

360T – passion for excellence

360 Treasury Systems AG (360T AG) is an independent and globally-established trading venue with more than 250 employees and more than 50 different nationalities worldwide. As Deutsche Börse Group’s FX unit, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. We stand for innovation in the FX market. We are a dynamic company full of motivation, enthusiasm and an optimistic attitude. Our team consists of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward. Are you ready to join our team?

How would our team describe 360T?
Join Us! Join a global, forward thinking fintech company - 360T!
Join Us! Join a global, forward thinking fintech company - 360T!

Frankfurt am Main

Your responsibilities

You will be part of the Business Client Advisory Services Team and reporting directly into our Head of Business Client Advisory Services. As a Business Client Services Manager you will be working in an international global team, providing excellent client service to our 360T client base. You will be part of a fast moving and growing organisation facing a broad variety of tasks. A place where pro-activity, ownership and accountability are key. A great opportunity and a highly motivated team are waiting for you! 
 
  • Provide excellent service for existing and new customers
  • Manage, solve, and escalate all incoming requests from clients
  • Ensure a smooth onboarding for new clients onto our platform
  • Build and maintain relationships with key client contacts
  • Conduct client platform trainings (interactive and remote)
  • Maintain, document, analyze and improve existing workflows and processes  
  • Projects (product development; process implementation; regulatory/compliance; complex client setups)
  • Participation in quality assurance by testing our full range of products and various new features on our platform
  • Close interaction and cooperation with internal teams (e.g., Sales, Legal, IT, etc.)

Your profile

  • Good academic background within a related field, university degree or equivalent (e.g. ACI dealing certificate)
  • Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company
  • Excellent analytical and problem-solving skills
  • High level of conscientiousness and accuracy as well as good organisational and communication skills
  • Excellent in providing best service to our clients
  • Ability to “translate” technical product information to clients and internal teams
  • Very good level of English and German skills, both verbal and written, native German speaker preferred
  • Other language skills would be beneficial
  • Proficient in MS Office, especially Excel

Our offer

  • Performance appraisals on a regular base 
  • 360T Academy
  • Career Concept
  • Frankfurt office located directly in the city center  
  • Social gatherings
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector.The position is based in Frankfurt am Main and vacant immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation, earliest starting date by clicking the “Apply” button.

Strong Value System

For us actual company values are more than nice sounding buzzwords - its represents what leads our actions and what behaviors and skills we value in fellow employees. That means: Team spirit, intellectual discipline, working attitude, ownership, communication, willingness, ability, accountability, fun at work.

Career Concept

We offer you a clear path to excellence. At 360T we want to grow with your employees. The focus is to develop talent, increase creativity, to learn, to actively work on one’s strengths and weaknesses. Therefore continuous enhancement of personal skills and technical know-how are so important to us.

Diversity

We enjoy the fact that people are different. We love diversity and live it. How? With more than 50 Nationalities, 26 Locations and 11 Religions. How will you add to these numbers?

Globalized, Virtual Structure

Within our open door policy and flat hierarchy organization there is no space for politics. We have a virtual management team, decentralized decision making responsibility and above all an entrepreneurial spirit within the entire company.

Transparency

We trust each other and want to build long lasting relationships. That's why we make figures, performance, company status and future plans transparent to our employees.

True GLOCAL Company

We are proud to be a central global trading system, with local sales and account management and a global coverage for customers.

Contacts
Viva Haarsma

Viva Haarsma

HR Manager
 

+49 69 900 289 0

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