BUSINESS CLIENT SERVICES MANAGER (ALL GENDERS) - NEW YORK

360T • New York

360T – passion for excellence

360 Treasury Systems AG (360T AG) is an independent and globally-established trading venue with more than 250 employees and more than 50 different nationalities worldwide. As Deutsche Börse Group’s FX unit, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. We stand for innovation in the FX market. We are a dynamic company full of motivation, enthusiasm and an optimistic attitude. Our team consists of fast thinking and entrepreneurial minds who like to challenge the status quo and drive the company forward. Are you ready to join our team?

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Your responsibilities

Main Duties

  • Manage, solve, escalate all incoming requests from clients
  • Provide first class customer communication
  • Optimize workflows and proactively find solutions
  • Manage adhoc projects
  • Pre-sales support to international sales team during go live
  • Documentation of workflows and processes

Specialization Business

  • Business support service for existing customers
  • User system training (interactive and remote)
  • Onboarding process for new customers
  • User management and user setup
  • Attend client meetings
  • Manage and maintain STP processes of integrated customers
  • Reporting (monthly client reporting, adhoc reports for clients etc.)
  • Pricing quality analysis and escalation procedures
  • Perform business testing of full range of products and features on our platform 

Your profile

  • Good academic background, degree educated (minimum Bachelors, ideally in a Finance and/or Computing based discipline)
  • Working experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
  • Experience in training to the financial community with a strong focus to financial markets 
  • Ability to communicate technical/product information to a non-technical audience
  • Self-motivated with a proactive and consistently high output work ethic
  • Excellent organizational and communication capabilities as well as analytical and problem-solving skills are essential
  • Language skills required: very good level of verbal and written, English
  • Proficient in MS Office, with working knowledge of CRM platforms
  • Build relationships and communities with end users by understanding and fulfilling their business needs and enhancing user experience
  • Ability to roll out client projects and write up product requirements
  • Understand client needs and customize existing business programs to meet their needs
  • Develop new strategies to improve client satisfaction
  • Maintain up-to-date knowledge about company products and services 

 

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in New York City and is vacant immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation, earliest starting date  by clicking the “Apply” button.

Contacts

Liza Orts

Office Manager

Send email

+1 212 776 2962

Fifth Avenue 521
10175 New York

How would our team describe 360T?
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Kristen Rozier, Sales Operations Manager

Strong Value System

For us actual company values are more than nice sounding buzzwords - its represents what leads our actions and what behaviors and skills we value in fellow employees. That means: Team spirit, intellectual discipline, working attitude, ownership, communication, willingness, ability, accountability, fun at work.

Career Concept

We offer you a clear path to excellence. At 360T we want to grow with your employees. The focus is to develop talent, increase creativity, to learn, to actively work on one’s strengths and weaknesses. Therefore continuous enhancement of personal skills and technical know-how are so important to us.

Diversity

We enjoy the fact that people are different. We love diversity and live it. How? With more than 50 Nationalities, 26 Locations and 11 Religions. How will you add to these numbers?

Globalized, Virtual Structure

Within our open door policy and flat hierarchy organization there is no space for politics. We have a virtual management team, decentralized decision making responsibility and above all an entrepreneurial spirit within the entire company.

Transparency

We trust each other and want to build long lasting relationships. That's why we make figures, performance, company status and future plans transparent to our employees.

True GLOCAL Company

We are proud to be a central global trading system, with local sales and account management and a global coverage for customers.

Are you ready to build successful partnerships with our clients?

Join the team!